Cryptocurrency exchange BitMart promised a full refund to victims of the $ 200 million hack across the entire platform, but some users have yet to get their money back, according to a report by CNBC. Hackers took a variety of tokens on December 4 after using a stolen privacy key to gain access to one of BitMart’s active wallets, also known as a crypto wallet that is connected to the internet.
Shortly after the incident, BitMart announced that it would use its own funds “to cover the incident and compensate affected users.” However, as CNBC Reports, there are still several frustrated users who have yet to see their funds returned.
CNBCThe report details the experience of an Iranian refugee who says he stored $ 53,000 in SafeMoon on BitMart, $ 40,000 of which came from a loan. The outlet also contacted a Kansas-based investor who has $ 35,000 in limbo: He claims that he and 6,800 other investors can file a class action lawsuit against BitMart if nothing is done to resolve the situation.
Of all the tokens stolen in the BitMart hack, data from blockchain security company, PeckShield, shows that SafeMoon was the most affected. As pointed out CNBC, SafeMoon holders are fighting back on Twitter and have been flooding the site with #WenBitMart hashtag to demand the return of your funds. This may be the only way users feel they can draw attention to the problem, as CNBC reports that some users receive vague responses when contacting BitMart to check the status of their lost funds.
It is unclear how BitMart plans to refund all affected users. CNBC notes that while the exchange could buy back all the lost tokens, it may be doing so when those tokens have a much higher value. Other users wonder if BitMart will use some kind of insurance to return money to users. The edge contacted BitMart with a request for comment, but I didn’t get a response right away.